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Intercepts failed AI responses · diagnoses root causes · auto-drafts KB corrections

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Failed Deflections (7D)

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Deflection Rate

61%

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Detected Failures5 open
Past 7 days
Stale Article
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Wrong Intent

Correction Brief #T-4821

STALE ARTICLE

Root cause: KB references deprecated Cisco AnyConnect. Migrated to Palo Alto GlobalProtect, March 2025.

Diagnosed by LoopCraft Supervisor Agent · 3 hours ago

Employee Interaction
MT

How do I connect to VPN from home?

AI

Please follow the Cisco AnyConnect Setup Guide v2.1 to connect.

Employee rated: Unhelpful
AI-Generated Fix

Proposed KB Update

Auto-drafted from #T-4821 · Reviewed by AI · Pending admin approval

Meridian Technologies migrated from Cisco AnyConnect to Palo Alto GlobalProtect (March 2025). Step 1: Download GlobalProtect at portal.meridiantech.com/vpn Step 2: Install and launch the application. Step 3: Enter gateway: vpn.meridiantech.com Step 4: Authenticate with your Okta credentials. ⚠ Cisco AnyConnect is no longer supported. Contact IT if needed.